4 Ways Your Website Can Build Trust
In a relationship, absence of trust is a critical factor.
After all, introducing even a small element of doubt can lead to the fact that
the relationship will fall apart. Have faith in it or not, it's the same for
your site's users. Trust is a attractive hot topic when it comes to content
marketing and website design.
"I know. Like. I trust." It's been a winning
copywriting formula for decades. And Google expects "experience,
credibility and credibility" from highly ranked search content.
So why should you care about trust? Because people buy from businesses,
websites and brands they trust.
If your website has even the slightest hint of doubt (you
know, the kind that triggers a customer fraud detector), then you've already
lost the relationship (and the sale). And if you're using a lead generation
website, you can't afford to lose a single lead. Building trust on the Internet
does not take years or even months. There are changes you can brand to your
website design to speed up the trust building process.
Let's take a look at 7 ways to increase customer
satisfaction and gain trust simply by redesigning your website.
1. Site layout and design
Many websites don't take into account the impact of their
design on trust. But think of your web design as your final first impression.
website design and layout
If a user oodles your website and it is out-of-date,
unprofessional, or poorly readable, they will leave. All the great copywriting
in the world won't save you if your client leaves without reading.
Let's say the user decides to stay. They may even know
exactly what type of product they are looking for. But the problem is, if the
site design is clumsy and information is difficult to find, relationships will
suffer.
Even if a customer is desperate for the product or service
you're selling, you won't waste minutes browsing through subcategories or
complicated menu bars.
In addition to keeping Google and users happy, your site
needs to be as functional on mobile as it is on desktop. A modest layout will
work well for users on all devices.
Bottom line: A well-designed website should be simple, easy
to use, and designed with customers in mind.
2. About page
Unless you're a well-known name, an About Us page is essential
to building trust online. Your visitors want to know who they are interacting
with before handing over their email address or credit card.
site about page
The About Us page is a great place to make your brand known and show potential customers your value. Many well-known brands use their About Us page to tell stories and create a personal connection.
Writing a good About Us page can be tricky. Resist the
temptation to start every sentence with "I" or "we" when
listing accomplishments. Instead, focus on your About page on your ideal
customers. Let them know what they can find on your website and remind them how
it will benefit them.
Bottom line: The About Us page is one of the most visited
pages on websites. Don't let this premium digital property go to waste!
3. Contact page
For many, nothing worries so much as the lack of contact
information. While visitors can easily find the address and phone number of a
local business, they are suspicious of internet companies that don't even
reveal their email address.
Website design and contact page.
As with the About Us page, customers want to interact with
real companies. By providing a chat box, email address, or phone number, you
will build the trust of potential customers. In an online world where it's becoming
normal to "ghost" someone, your potential customers want to know that
they can contact you if something goes wrong.
Just as bad as not having a contact page is hiding your
contact details in a hard-to-reach place. Why force potential customers to look
for a way to contact you? They might be itching to make a purchase if they only
knew how to find it!
Bottom line: Help visitors by providing your contact
information in a logical place, such as a contact link in your menu or footer.
4. Valuable and useful content
SEO and Google experts commend the power of "quality
content". Not sure if your happy is high quality? If your content is
valuable and useful, you are off to a good start. What if it's conversational?
Even better.